October 25, 2019. Written by Michelle Colbran (Founder of SOS Consulting)

Step 6 Overview Features (9)

• Manage your Customer Support Issues Using Desk
• Convert your Desk Ticket into a CRM Enquiry
• Convert your Desk Tickets into a Zoho Projects Ticket
• Manage your Billing Terms for Project Tickets (Step 5a)
• No duplicates Leads or Contacts in CRM