Finding the right software for your business requires a detailed understanding of software in the marketplace, combined with knowledge about your team and the business processes and outcomes you have today. Our specialist Implementation Consultants have over 20 years’ experience, scoping software across a wide range of industries. A scope is conducted at your location, so we can meet your team and see first-hand how you operate today. We are sensitive to the needs and feelings of your staff, who may be about to embark on business change. The result of the scope will be to match the right application, making sure it has the configuration to meet your objectives and tailor the release and training to your team’s capability and capacity.
To configure software, you need to first understand the application. Learning the application before it’s configured is challenging. It’s a chicken and egg situation. We have expert Implementation Consultants who have extensive experience in configuring a range of applications. We can save you a large amount of time watching videos or reading tutorials, by setting up the software to meet your business requirements. We are always here to support our clients after the training and believe that businesses should be empowered to make changes without always needing a consultant. If clients want to learn how to set up the software, we can train their team to make ongoing changes to the software configuration as their business evolves.
Implementing new software often requires a migration of data from an existing source to the new application. This source may be an existing application or manual processes like spreadsheets. We ensure data is migrated using the most efficient method, such as API’s or CSV import files, but we also pride ourselves in completing excellent data migration cleansing and quality checking. Having migrated over 500 clients to new software applications, we have encountered every challenge imaginable and have extensive experience overcoming data migration issues. We will work closely with you to evaluate the data and the recommended solution to map the old data to your new data structure, so you can maximise your software capability and get immediate reporting on history trends.
Our experienced Implementation Consultants have trained over 500 companies on how to use software applications, from large groups to single individuals. We can provide customised user-guides and process maps to help users understand how the software has been tailored to their specific business needs. We don’t just focus on features and functions, we specialise in teaching business process, to ensure the user understands how the software operates to support your end to end business needs. Every business is different and every individual learns at a different pace, so our training is tailored to the audience we are teaching to ensure they get the most out of the training session and are not overwhelmed with too much information.
Once your software has been implemented and the team trained, that’s when the work really begins. You need to ensure the software is used and the processes are followed. Everyone learns at a different pace and you may need ongoing support to help you reach your goals. Our Management Consultant will support you post implementation and regularly review your progress, with software utilisation reports to help you understand how to maximise your software’s capabilities. The Management Consultant will help you to create new goals and work with our team to create reports to evaluate your results in a meaningful way.
With most websites now be visited using a mobile device, a responsive website is more important that ever to give your clients a great user experience. Our team of designers and web-developers will create user interfaces that build trust, encourages site engagement and increases the activity on your website. We can integrate your website with a variety of platforms, such as eCommerce, CRM and Marketing software, so your business processes are integrated with your site activity. Using analytical reporting you have access to real-time reporting, to review and manage the productivity of your website.
Utilising software does create efficiencies in your business and encourages you to follow the processes. These processes help you to deliver an extraordinary service to your clients, achieve your business goals and create real-time reporting on your success. To help businesses, we have a dedicated team of Bookkeepers and Administrators. Our team are fully trained and know how to use the software to its full potential, so they are accurate, fast and efficient. They can support your team with a long-term arrangement, or provide short term support during a business transition, busy period or staff absence.
Most software applications now provide a Rest API, which enables us to transfer data from one application to another. Some of these integrations have already been developed and are available as an off the shelf solution. Our team can configure these integrations but if the integration is not available, we have our own team of in-house developers who can build a custom API to integrate applications to specific needs. We also have a number custom API’s that SOS Consulting have developed exclusively for our client needs, such as 2-way integration between Xero and Zoho. Our team of Implementation Consultants and Developers will ensure your integration requirements are mapped to your business processes to maximise the efficiently of your software.