October 11, 2018. Written by Michelle Colbran (Founder of SOS Consulting)

Zendesk

Zendesk is a help desk management software system allowing its users a flexible and easy to use platform to communicate with clients and build a powerful knowledge base. A cloud based system, Zendesk’s most popular features include its suite of support apps, customizable front-end portal, live chat features, community forums and integration with other applications.